We sweat the details at every customer touchpoint
We are e-commerce and high technology pioneers with a track record of success, a portfolio of intellectual property and a proven platform to remake commerce for the challenges and opportunities of this new world and beyond.
We believe that hospitality is about more than food or service; hospitality is about connection, and relationships with guests. And retail isn't about buying and selling, it's about relationships with customers and providing the ease, value, and accessibility they desire.
After years of building technology to improve brand performance and increase sales through better connections with customers, and after having served hundreds of millions of customers, we're happy to declare that the way people shop and order and transact is on the cusp of a revolution.
This will be Customer Experience (CX) revolution that is driven by data-augmented customer relationships. Where knowing who a customer is, and what they're likely to want come together with speed and accuracy of service, safe distance payments, and intuitive UI on a high performance, reliable platform to delight guests and thrill operators.
Touchpoint was born out of our desire to increase the brand's connection with the customer -- whether they’re seated at a high-end table service restaurant or whizzing though a drive thru. Now we are adding the ability to transact at safe distances regardless of the setting. We believe our technology should augment the essential qualities your staff already possess. Touchpoint amplifies the already great culture of service you deliver day in and day out.
Large brands will love our Hybrid approach that works together to extend the value of past POS investments while simultaneously meeting critical modern needs and customer expectations. Now for the first time, every modern CX in a the Contactless Guest Journey is available without replacing your legacy POS. Whether it's online and mobile and delivery or with ordering from the table, paying from the car in a drive through, or AI local incentives to increase business -- the best CX experience and staff experience is now readily available in our Hybrid approach.
The world is changing faster than ever, and our platform is the key to bring your organization into the future. Our background innovating in online commerce and enterprise networking allowed us to built our technology platform from the inside out. Our cloud platform is an API-driven data and communication powerhouse, able to put the right data on the right screen across thousands of stores and millions of customer devices, and deliver the experiences customers crave and overcome traditional boundaries.
We're proud of our 99.95% in store uptime SLA's and support issues that are 10X less frequent than industry norms. Our focus on customer experience and our capabilities around guest recognition, personalization and creating seamless experiences are second to none.
But as much as we love making technology, it’s our passion and values that drive us to improve every day, and we believe we can make a difference, together with you.
Now is the time.